Frequently Asked Questions
Let's face it: purchasing cloud flooring software is a big deal. At QPro, we want to make sure you have all the resources and information you need to make an educated decision. Read our FAQs below to learn more about our solutions and see if we're a good fit. If you don't see the information you are looking for, please reach out to us. We'd love to answer any other questions you may have!
What is QPro?
QPro is a browser-based, point-of-sale cloud flooring software that streamlines inventory, invoices, POs, B2B transfers, job costing, sales tax reporting, billing, and more. Its user-friendly interface and easy mobility makes it one of the best flooring and home furnishing software systems out there.
What types of companies/industries was QPro made for?
QPro cloud software is ideal for small businesses that are in the floor-covering, home furnishings, and home improvement industries. If you are a larger operation looking for a comprehensive ERP solution, we recommend you check out QFloors.
What's the difference between QPro and QFloors flooring software?
Unlike QFloors, QPro was originally designed to work within a web browser. Overall, it has a more modern look, feel, and user experience. QFloors was originally designed as software that can be installed on a computer, and although nowadays you can use QFloors in the cloud, it requires extra hosting technologies and fees (similar to other flooring software in the industry).
Keep in mind that QPro does not have the same accounting features that QFloors has, although it can be used in conjunction with off-the-shelf accounting software if desired. Because QPro doesn't have as many features as QFloors, it has a lower cost and is ideal for smaller businesses. View a chart that compares our different products here.
In the future, we will be adding more features (including accounting capabilities) to QPro. If you find there are features missing from QPro that you really want, there's a good chance it might be included in our QFloors system. If you aren't sure which flooring product would be best for your operation, please reach out to us.
How much does QPro cost? Are there any hidden fees I should know about?
QPro is one of the most affordable cloud flooring software systems out there. You'll pay a one-time setup and implementation fee (based on the number of users you have), and then will choose either an annual subscription of $55 per user/month (paid annually), or a monthly subscription of $65 per user/month (paid monthly). There are no other fees you need to worry about! As long as your subscription is active, you'll receive the latest updates and features, along with our unrivaled customer support.
For more information, visit: https://qprosoftware.com/pricing/.
Can I use QPro without internet access?
No. Because QPro uses the latest cloud technology, you need an internet connection and browser to access the software. We live in a world where the internet is becoming more and more accessible, so this should rarely be an issue.
How do I use QPro if my internet connection at work goes out?
This is much less of an issue than it used to be. However, internet outages still occasionally occur, and if that happens, there are several options. First, most people using QPro (and most businesses in general) have a backup internet service. So if the internet goes out, their backup kicks in. It is not very expensive to have a backup service. If you don't, most people have hotspots on their smartphones, and you can hook up your various devices through that, if your business internet goes out. And for those few who do not have hotspots on their phones, you can still use QPro from the internet on your phone when an outage occurs. Worst case scenario, you can go to a location (home, Starbucks, library, etc.) that has a working internet connection.
Can I use QPro from ANY device?
The short answer: YES (as long as it has an internet browser).
The long answer: QPro can work on a PC, laptop, tablet or smartphone (as long as there is an internet connection and browser). It is compatible with both Windows and Apple products. However, we recommend that you use a device with a screen that's at least 7 inches. (Smaller screen sizes require more scrolling and thus can be a bit more cumbersome to use.) Currently, QPro works best on Google Chrome and we recommend you use that browser.
Can QPro handle multiple locations? How will it handle my company's growth?
Yes, QPro works for stores with multiple locations. And it is very scalable. As your business grows, it's easy to add more QPro users, and you avoid many of the IT expansion costs that would be involved with other types of systems. Another benefit is that development with QPro is ongoing, and so the software is continually growing in features and capabilities (at no added cost to you). QPro is a great solution that will evolve over time with your business. Currently, QPro is mainly a point-of-sale and inventory management program, so if you have a larger operation and more expansive needs, we recommend looking at more comprehensive software solutions.
Is QPro easy to use?
Yes! As with all software programs, there is a learning curve. However, unlike other flooring business management (ERP) software systems, QPro only has a few screens that you need to learn. Additionally, QPro has an extremely user-friendly interface with drag and drop functionality. You can easily expand, collapse, and move components, and even group certain items together. This floor covering software can be used by anyone - even if you aren't considered “tech-savvy.” All in all, QPro software is easy to learn, easy to use, and very intuitive.
How long have you been in the flooring industry? What's the story behind QPro?
QPro founders Chad and Trent Ogden are 3rd generation flooring experts and understand the specific needs that are in this niche industry. In 1999 they created QFloors, an ERP flooring software that has benefited tens of thousands of flooring professionals in the U.S. and Canada. After a few years they realized there was a great need for browser-based cloud software for the flooring and home improvement industries. Thus, QPro was created and has been helping businesses ever since.
What are your business hours?
QPro Software's business hours are Monday through Friday from 8:00am to 5:00pm (Mountain Time). We also offer emergency services from 5:00pm to 11:00pm and 6:30am to 8:00am. Please see our contact us page for holiday closures and contact information.
Can QPro manage my inventory?
Yes. With QPro, you can easily see, in real time, materials that are in stock, what has been reserved for future jobs, which materials need to be ordered, and what is being delivered. Right as you fill out the sales order, you can see how much of each product you have in stock, and whether it has already been reserved for other jobs or not. So you always know exactly what is available, and what you need to order. Customer service is improved, because you have a more accurate idea of timeframes for installation. You’ll not only be more organized, but you’ll have the peace of mind that your inventory is correct, up-to-date, and not double-booked.
Learn more about QPro’s inventory management capabilities here: https://qprosoftware.com/inventory-management/
Does your software work for all types of flooring?
Yes. QPro software can help you manage tile, wood, LVP, LVT, stone, carpet, and more. Unlike generic off-the-shelf accounting software, it uses flooring specific measurements such as square feet, square yards, linear feet, etc.
What accounting features does QPro have?
QPro tracks and handles sales and use tax, commissions, installer billing, California CARE tax, and offers instant, real-time job costing right on the invoice screen.
In addition, for those who desire it, QPro has an advanced integration with QuickBooks Online™*. Because of this, you can easily transfer payment, sales, and deposit information, as well as period ending journal entries into QuickBooks Online from QPro.
QPro also can produce accurate financial reports, which can be used with off-the-shelf accounting software (ie: QuickBooks Pro™) if you like, so you can have precise Sales and Cost of Goods information. QPro can produce a journal entry report that can be recorded into your off-the-shelf accounting software at the end of each period to ensure the accuracy of your numbers. For more details, visit: https://qprosoftware.com/accounting/
More accounting features will be coming in the future as well.
*QuickBooks™ is a registered trademark of Intuit Inc.
Does QPro connect to fcB2B?
Yes, QPro cloud flooring software does offer B2B connectivity. You’ll be able to easily import and update price lists and product catalogs from suppliers, which in turn will save you and your employees tons of time in phone calls and data entry. View this list of certified fcB2B vendors who can connect to QPro.
What is fcB2B?
fcB2B stands for Floor Covering Business to Business connectivity. It provides enormous savings in time, money, and mistakes. It’s how information is shared between flooring dealers, distributors, and manufacturers (and their software systems). It allows you to import and update product catalogs and price lists from suppliers right into your QPro system. Pricing can reflect seasonal discounts and special offers from reps. You can find out more about fcB2B on this website.
What types of integrations does QPro have?
QPro has an open API, which enables it to connect seamlessly to other software systems. Currently, QPro integrates with the following services:
*QuickBooks Online™ is a registered trademark of Intuit Inc.
MeasureSquare™ estimation software
How can I tell my profitability with each job?
QPro floor covering software makes it easy to see how much money you’re going to make on each flooring job. A job costing window will populate on the screen when you’re filling out a sales order or invoice. You’ll be able to instantly see freight costs, commissions, gross profit before and after commissions, and other important numbers, which are calculated with integrated retail markup formulas.
You’ll be able to know how profitable a job will be before printing out a customer proposal. And if a customer is negotiating the price, you can change the pricing options in the job costing window to see what the new profit would be. With QPro, you don’t have to worry about finding out too late that you lost money on a sale!
For more details on how our job costing feature works, visit: https://qprosoftware.com/job-costing/.
What is QPay credit card processing and how does it work?
QPay is our in-house credit card processing service. We created it in an effort to better protect and help our QFloors and QPro customers from the widespread confusing and deceptive practices rampant in the credit card industry. QPay offers fair, transparent and straight-forward rates. It allows you to process credit cards remotely, away from your office. And it integrates with QPro software. QPay provides all of the typical credit card processing capabilities, as well as many enhanced features. You’ll save time and mistakes due to the tight integration with your QPro system. (For instance, approved payments are automatically posted to your QPro payments window.) For more information about QPay, visit: https://qprosoftware.com/qpay/
Do I have to use QPay if I use QPro software?
No, you are welcome to use whatever credit card processing you wish. QPay simply provides added integration with the QPro customer accounts and payments sections, as well as other benefits. See this page for more details.
What’s QPro’s setup process and learning curve like?
As with other software systems, there’s a learning curve with QPro. But don’t worry - QPro has one of the most user-friendly interfaces and layouts out there. Not to mention, we’ll be here every step of the way to assist and support as you learn and implement the software. We’ll meet with you and establish an implementation timetable that will reflect your business circumstances and goals. You’ll also have detailed checklists, instructions, training videos, and our highly-rated customer support at your disposal to ensure you have everything you need to ramp up effectively.
Is customer support included with QPro?
Yes! When you buy QPro, all of your employees will have unlimited access to our customer support department. Our hours of operation are Monday through Friday, 8am - 5pm Mountain Time. We also offer after-hours emergency service from 5pm - 11pm and 6:30am-8:00am.
What does a demo of QPro look like? What should I expect?
If you haven’t already, we strongly recommend signing up for a guided QPro demo. It’s free, there’s no commitment, it’s completely customized to your needs, and you’ll see for yourself how the cloud flooring software works. Simply fill out the form on our demo request page. You’ll then receive an email with a link to a calendar, where you can schedule a day and time that works for you.
Please know that these demos are completely catered to YOU. You can choose whether the demo is a deep dive or just a brief overview. We’re at your disposal.
What training resources are available?
There are a number of training resources available to help you fully master QPro floor covering software:
- When you first purchase the software, you can schedule a virtual on-site training for a full or half-day with an experienced QPro trainer. Or you can schedule it down the road, for new employees or refresher courses.
- There is a great training video library in the Help section of the software. From there, you can access a number of videos that will walk you through the setup process and how the QPro system works.
- Don’t forget that our customer support team is always a great resource! Please call them if you have any questions about the software, and they’ll be ready and happy to help.
What is cloud ERP software and how does it work?
The term “cloud software” gets thrown around a lot these days. In a nutshell, cloud software refers to software programs you can access via the internet, with your data securely stored remotely. A cloud ERP software refers to Enterprise Resource Planning, or in other words, complete business management programs, that are accessed via the internet. There are a lot of different types of ERP cloud models out there that vary dramatically in the technologies they use, the cost, look and feel, overall user experience, and the ability to integrate with third-party applications. However, we designed QPro in a way that scores high on all of those categories. From the get-go, QPro was created to run in an internet browser on the cloud. It uses the newest cloud technologies out there, unlike other cloud applications that were originally designed to run as hardware or a downloadable software application, and were retrofitted for internet access.
There are many benefits to using browser-based cloud software for your business. You’ll save a ton of money on IT and maintenance costs, your data will be better protected, and you’ll have greater flexibility with the software as a whole. To learn more about QPro’s cloud computing benefits, see: https://qprosoftware.com/cloud-savings.html
Are there backups with QPro software?
Yes. We perform disconnected backups regularly and store them in a remote location. You can be assured that your information will be protected from both manmade and natural disasters.
Where is QPro data being stored? Do you host/manage the server yourself?
QPro data is stored on a remote server that’s managed by a hosting provider. This provider has years of experience under their belt and works extremely close with us at QPro to ensure everything is running smoothly.