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Chad Ogden Receives Customer Service Award

Chris Ogden

By Chris Ogden, Communications Specialist

April 2024

In a special ceremony a few months ago, WFCA CEO Scott Humphrey presented Chad Ogden, CEO of QPro/QFloors software, with the Tom Jennings Champion award, noting his significant contributions to the industry and his commitment to providing exceptional customer service.

In a touching twist, the award was also given posthumously to Mike Faust, owner of Carpeting by Mike in Somerset, Wisconsin (and a QFloors customer since 2002). Mike’s daughter Typhannie Harker, who now runs the business, was in Vegas to accept the award on behalf of her late father.

Chad and Mike were good friends, and so it was a privilege to share this with him, said Chad. Mike Faust passed away in 2018. We miss Mike. He was such a wonderful person. So having Typhannie there, representing him, was really special. Typhannie has done awesome things for her company since taking the reins. We think the world of her.

Typhannie, Chad, and Chris at Surfaces

In 2023, the Tom Jennings Champion award was presented to Bruce Jones, owner of Carpet Mart Inc – ironically, another longtime QFloors customer. (Coincidence? We think not. We believe we have the Best of the Best, when it comes to successful flooring dealers who truly care.)

When presenting the award to Chad, Scott Humphrey, of the World Floor Covering Association, said, More than anything, Chad doesn’t care as much about your business as he cares about you. And that’s what makes Chad and [QPro] so unique.

Chad exemplifies the “servant leadership” approach, and employees were very supportive. An article in Floor Covering Weekly stated:

Ogden's commitment to customer service is not just a philosophy; it's a daily practice. From answering customer calls during peak times to working tirelessly to resolve technical issues, his hands-on approach resonates with customers and employees. The company's success is a testament to Ogden's exemplary integrity and work ethic, making him a standout leader in every circumstance the company faces. According to employee Jim Love, Chad wears his passion, desire, and willingness to help on his sleeve. QFloors is the company it is today because every employee works hard for Chad and what he has built. There's undeniable respect for him, not just as the owner, but for the person he is.

(“WFCA Announces Winners of Tom Jennings Award”, Floor Covering Weekly, 1/19/24)

And Les Moore, senior advisor at HGGC LLC, paid tribute to Chad’s strength of character: I have had the opportunity to work with and associate with some of the best leaders and managers in the world. Chad is one of them. He is a role model for all of us because of his commitment to living and teaching correct principles.

We’re so proud of Chad, and of Carpeting by Mike, for this outstanding recognition!

Chris Ogden

About the Author

Chris Ogden - Communications Specialist

Chris has been involved with QFloors from the onset. With over 30 years experience in advertising, Chris has successfully communicated QFloors' vision and value to dealers. She oversees all communications, and public relations efforts for the company.